🕒 Shipping Policy

• Order Dispatch Time:
  All confirmed orders are processed and dispatched within 24 hours (excluding Sundays and public holidays).

• Delivery Time:
  Once dispatched, orders are delivered within 4–5 business days across India, depending on your delivery location.

• Shipping Charges:
  We offer free shipping on all prepaid orders above ₹499.
  For COD (Cash on Delivery) orders, a small handling fee may apply.

• Order Tracking:
  After dispatch, you’ll receive an SMS or email with a tracking link to follow your package in real-time.

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📦 Return & Replacement Policy

We understand that sometimes a product may not meet your expectations.
That’s why we offer an easy 7-day return or replacement policy on eligible items.

You can request a return or replacement within 7 days of delivery if:

• The product is damaged, defective, or incorrect.

• The item received differs from what you ordered.

• The product is unused, in original condition, with all packaging intact.

Once your return request is approved, our courier partner will arrange reverse pickup from your address.

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💸 Refund Policy

After receiving and inspecting your returned product:

• Refunds are processed within 5–7 business days to your original payment method.

• For COD orders, refunds will be initiated via bank transfer or UPI (details will be collected after approval).

• In case of replacement, your new item will be dispatched within 2–3 business days after return pickup.

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🚫 Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons.
This includes:

• Personal care or skincare products that have been opened or used.

• Items damaged due to customer misuse or improper handling.

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🧾 Cancellation Policy

• Orders can be cancelled before dispatch only.

• Once the product has been shipped, cancellation is no longer possible — but you can still request a return after delivery.